At CapNation Sales Shop, we stand behind the quality of our authentic MLB team caps. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused, in its original condition, and with all tags attached
  • Item must be in the original packaging
  • You must provide proof of purchase (order number or receipt)
Note: For hygiene reasons, all caps are final sale once worn. We cannot accept returns on items showing signs of wear or that have been adjusted.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our team within 15 days of receiving your order by emailing [email protected] with your request
  2. Include your order number and whether you’d like a refund or exchange
  3. Wait for approval – we’ll email you return instructions within 2 business days
  4. Ship the item back to our Sacramento facility using a trackable shipping method
  5. Receive confirmation once we process your return

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility):

  • Refunds will be processed to your original payment method
  • Credit card/PayPal refunds typically appear within 5-10 business days, depending on your financial institution
  • Original shipping fees are non-refundable

Exchanges

For exchanges (size or team preference):

  • We’ll ship the replacement item once we receive your return
  • If the replacement item costs more, you’ll be charged the difference
  • If it costs less, we’ll refund the difference

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear CapNation Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item to return: [Product Name, e.g., “Arizona Diamondbacks Cap – Black/Snake”]

Reason for return: [Please specify]

Preferred resolution: [Refund to original payment method / Exchange for [specific product if applicable]]

Please send me the return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Non-Returnable Items

The following items cannot be returned:

  • Worn or adjusted caps (all caps must be in unworn condition with original tags)
  • Items purchased during clearance or special promotion events (will be clearly marked at time of purchase)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

Questions about our returns policy? Our Sacramento-based customer service team is here to help at [email protected]. We typically respond within 24 hours on business days.

Last Updated: [Insert Date]